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Categories

Important
Is my trip protected by ATOL or ABTA?

Upon launch in the UK in early 2026, your trip will be protected by the DRSF. DRSF stands for Deutscher Reisesicherungsfonds (German Travel Security Fund). As a Ventura TRAVEL customer, your payments are protected by DRSF, ensuring your money is safe and you are covered in the unlikely event of insolvency. You will receive a security certificate with your booking for your peace of mind.

To give additional comfort to UK travellers, we aim to be ATOL & ABTA protected by the second quarter of 2026 but the DRSF protection is sufficient under the 2018 UK Package Travel Regulations and has been reviewed and confirmed by our UK legal representatives.

Do your tours include flights?

International flights are not typically included, allowing you flexibility in choosing your preferred airline and schedule. We can assist with flight recommendations if needed.

What is something goes wrong while on my tour?

Your guide is your first escalation point and can usually assist in the majority of circumstances but if you need to escalate an issue that your guide cannot assist with, we offer 24/7 support via phone and email; emergency contact information will be provided in your travel documents.

Do you offer travel insurance or recommend providers for UK travellers?

Travel insurance is not included in our pricing but is strongly recommended.

What is your cancellation and refund policy?

Our cancellation and refund policies are clearly outlined during booking. We offer flexible terms, but details may vary by trip. Please refer to the specific trip page or contact us for more information.


General Questions
What makes Ventura TRAVEL’s group tours different from other UK tour operators?

Ventura Travel offers small-group, expert-led journeys focused on authentic, sustainable experiences. Our tours go beyond mass tourism, supporting local communities and providing unique, in-depth cultural encounters.

Can I customize my group tour or add extra nights?

Yes, on some trips. Where available, we offer options to extend your stay or add pre- and post-tour nights. Let us know your preferences and we’ll help arrange additional services where possible.

How large are your group sizes?

We intentionally keep our groups small to ensure a more personal and immersive experience. The vast majority of our tours have a maximum limit of 12 and on average our tours have around 9 travellers. However a small number of our trips allow up to 16 travellers.

What is included in the price of your group tours?

Our tour prices typically include accommodation, most meals, guided activities, entrance fees, and ground transportation. Specific inclusions are listed on each trip page.

What kind of accommodation do you use on your tours?

We select comfortable, well-located hotels and guesthouses that reflect the local character. Accommodation standards and details are listed on each trip page.


Travel Regulations
Is my trip protected by ATOL or ABTA?

Upon launch in the UK in early 2026, your trip will be protected by the DRSF. DRSF stands for Deutscher Reisesicherungsfonds (German Travel Security Fund). As a Ventura TRAVEL customer, your payments are protected by DRSF, ensuring your money is safe and you are covered in the unlikely event of insolvency. You will receive a security certificate with your booking for your peace of mind.

To give additional comfort to UK travellers, we aim to be ATOL & ABTA protected by the second quarter of 2026 but the DRSF protection is sufficient under the 2018 UK Package Travel Regulations and has been reviewed and confirmed by our UK legal representatives.


Travel Booking
How do I book a tour and what payment options are available for UK customers?

You can book directly on our website or by contacting our UK team. We accept major credit cards and bank transfers. Payment plans may be available for some trips.


Flight
Do your tours include flights?

International flights are not typically included, allowing you flexibility in choosing your preferred airline and schedule. We can assist with flight recommendations if needed.


Health & Safety
What is something goes wrong while on my tour?

Your guide is your first escalation point and can usually assist in the majority of circumstances but if you need to escalate an issue that your guide cannot assist with, we offer 24/7 support via phone and email; emergency contact information will be provided in your travel documents.

How physically demanding are your tours?

We offer a range from easy-paced cultural trips to more active adventures. Please review the trip information or ask us if you have concerns about fitness requirements.

What support is available during the trip?

You’ll have 24/7 support from your guide and our local team throughout your journey. We also provide emergency contact numbers for added peace of mind.


Before the trip
Are your trips suitable for solo travellers from the UK?

Absolutely! Many of our guests travel solo. We offer the option to share a room with another solo traveller or book a single room for an additional fee.


During your trip
What is something goes wrong while on my tour?

Your guide is your first escalation point and can usually assist in the majority of circumstances but if you need to escalate an issue that your guide cannot assist with, we offer 24/7 support via phone and email; emergency contact information will be provided in your travel documents.

Are your tours guided by English-speaking experts?

Yes, all our group tours are led by experienced, English-speaking guides or tour conductors who are passionate about sharing their local knowledge.

What support is available during the trip?

You’ll have 24/7 support from your guide and our local team throughout your journey. We also provide emergency contact numbers for added peace of mind.


Sustainable Tourism
How do you ensure your tours are sustainable and responsible?

Sustainability is at the core of our philosophy. We partner with local communities, support fair wages, minimize environmental impact, and contribute to social projects through our V Social Foundation.


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Your contact

Brian

Call now

+44 333 051 0935

Weekdays from 9:00 to 18:00 GMT

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Brian Heyel